Envíos y Devoluciones

We are proud to offer international shipping services which currently operate in over 200 countries and islands around the world. Nothing means more to us than to offer our customers great value and excellent service. We will continue to grow to meet the needs of all of our customers, providing service beyond expectations anywhere in the world.

Shipping policy

we have 2 methods to send your product.

--- DHL : (6-8 days) + estimated country transit time

--- EUB : (12-20 days) + estimated country transit time

You can be tracked on https://www.17track.net/en

Shipping time

Your order will be shipped within 1 to 3 business days. Total estimate is 6-20 business days + estimated country transit time. During the pandemic situation around the world, the delivery could take even more than 20 days. Please be patient, the delivery system is not under our control. If you don't receive the order after 60 days from the day you place an order, we will give you a full refund. If you are not satisfied with the product and we did not make any mistakes with your order, you can return it to us, but you just need to pay the shipping cost and we will refund your money. If we made a mistake, we will send you another product with the correct order details (size, color, etc.).

Tax charges

Customs can often impose duties on imports in certain countries. We have no control over this and cannot be held responsible for any import taxes / duties that may be charged. These taxes go to the government of the country where you import the goods, not to chaussure-gros.com . You will be responsible for all charges incurred due to import taxes. It is illegal to dump / mark any package as a gift to avoid paying duty, so please do not ask us to do so, as any request will be ignored.

Contact us

If you have any further questions, please contact us and we'll do our best to help.